Refund policy

Refund & Return Policy

Last updated: July 8, 2026

Thank you for shopping with The Tidewater Collective. Because many of our items are made to order, please review your order carefully before checkout, including size, color, personalization, shipping address, and design details.

Returns on Eligible Items

We accept returns on eligible, non-custom items within 14 days of delivery.

To be eligible for a return, the item must be:

Unworn, unused, and unwashed
In its original condition
Free of stains, odors, pet hair, damage, or signs of wear
Returned with any original packaging, if applicable

To request a return, please contact us at thetidewatercollective@gmail.com within 14 days of delivery. Please include your order number and the reason for your return request.

Returns must be approved before being sent back. Items returned without prior approval may not be accepted.

Custom, Personalized, and Made-for-You Items

Customizable, personalized, commissioned, or made-for-you items are final sale and cannot be returned, exchanged, or refunded.

This includes, but is not limited to:

Items with custom names, dates, locations, pets, photos, artwork, or personalization
Special-order designs
One-of-a-kind or customer-requested products
Any item created specifically for your order

Custom items are not eligible for refund due to ordering the wrong size, choosing the wrong color, changing your mind, or entering incorrect personalization details.

However, if your custom item arrives damaged, defective, or incorrect due to an error on our part, please contact us within 14 days of delivery so we can help make it right.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us at thetidewatercollective@gmail.com within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item, packaging, and any damage or error

If the issue is approved, we will offer a replacement, store credit, or refund, depending on the situation.

Exchanges

We do not guarantee exchanges, especially for made-to-order items. If you need a different size, color, or item, please contact us at thetidewatercollective@gmail.com and we will let you know whether an exchange is possible.

Customers are responsible for reviewing the size chart before ordering.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to our error.

Original shipping charges are non-refundable unless the return is due to our mistake.

We recommend using a trackable shipping method. We are not responsible for returned items that are lost in transit.

Refunds

Once your approved return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Order Cancellations

Because many items are made to order, cancellation requests must be made as soon as possible. Once an order has been sent to production or fulfilled, it cannot be canceled.

Custom, personalized, and made-for-you items cannot be canceled once production has begun.